Reminders For Your Upcoming Rental
Here are few things to keep in mind to make sure your event goes smoothly!
Cancellation Policy: Deposits are nonrefundable and guarantee your rentals for the day of your event. If there is rain or high winds the day of your event we will transfer your deposit and payment (if already made) to another date of your choice within the next 6 months.
Remaining Balance: If you only paid the deposit for your rental, the remaining balance is due on or before delivery. The remaining balance can be charged to the card on file or paid in cash at delivery. We only accept checks from businesses, schools, and churches. Please note that our drivers do not carry any change and any overpayment will be considered a tip for the drivers.
Are Tips Required: No tips are not required but they are greatly appreciated by our guys that work so hard to make sure your event is a success! Normally the tips range from 10-20 precent of your order and can be paid online or in cash.
Things to Remember When Picking a Setup Area: Please measure your setup area to make sure there is plenty of room for the inflatable you ordered. Make sure that we have access to adequate power and water (if using water) within 50 feet of your location. If possible place where slides and combos with water face downhill with adequate drainage. Please have your grass cut no later than the day before and have all sticks and poop removed before we arrive.
Stakes: We drive stakes into the ground to secure most equipment. Please let the guys know if you have sprinklers or any other underground lines as we are not responsible for any damage due to staking. Please turn off your sprinklers while the inflatable is on your property. Please let us know ahead of time if you are setting up on pavement or other surfaces that will require sandbags.
Parks: If your event is at a park or public venue be sure that you have reserved your spot before booking an inflatable. There is a $50 park fee due to the specific times of delivery and pickup. We will deliver up to an hour before start time of your event and pick up no later than one hour after the end of your event. Please plan on being there during these times so the unit is not left unattended. You will be responsible for any damage that occurs if left unattended.
Tables and Chairs: If you are renting tables and chairs, they will be delivered curbside. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional 50 cents per table or chair.
Delivery Times: We try and have everything delivered by noon (unless a park or venue that requires specific times) and the guys will call one hour before delivery. It is a 8 hour rental, unless you rent for multiple days, but most of the time we will leave the unit overnight to give you more time to play! Please let us know ahead of time if this is NOT ok. During the busy season we may call you the day before to go ahead and get you set up (there is no guarantee that we come a day early).
Attendant: Unless prior arrangements are made be sure that you have someone available to supervise the kids while they are on the inflatable. Jerrys Jump Zone is not responsible for accidents or injury that occurs while using the inflatable.
If you have any questions feel free to text or call us at 903-243-1291. We look forward to seeing you soon!!