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Frequently Asked Questions Should I tip delivery people? Our delivery people work hard to be sure your equipment is delivered on time, set up properly, and taken down when your event is concluded. A tip is appreciated for good service.  What is your cancellation policy? If an event is cancelled 24 hours or more before the event occurs, there is no service fee. Cancellations made less than 24 hours prior to the event will incur a $50.00 service fee.  When is payment due? You can securely pay for your rentals prior to your event by clicking our Pay Now button. We accept credit and debit cards via PayPal. You do not have to be a PayPal member to use PayPal payment functions. If you are not using the PayPal option payment, in full, is due on delivery, prior to setup.  What is your Rain-Out Policy? If it rains the day of your event and delivery has already been made we will try to give an extended time to use the rental items. This determination will be made solely by Jerry’s Jump Zone and Allstar Parties.  How can I learn more about the items you have for rent? Visit the website page related to the item/s you are interested in renting. You can see pictures, read descriptions, and see pricing for all the items we have available.
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If you are taking measurements for a structure with multiple floors, please provide the number of stories below for more accurate pricing. The total perimeter will include the number of floors multiplied by 10ft per floor. Please note if you enter a value here after taking measurements, you will need to take measurements again.

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