FAQs - Jerrys Jump Zone

FREQUENTLY ASKED QUESTIONS

Should I tip the delivery team?

Our delivery team works hard to ensure your equipment arrives on time, is set up properly, and taken down efficiently after your event. While tipping is not required, it is always appreciated for excellent service!

What is your cancellation policy?

We understand that plans can change. Here’s our cancellation policy:
✔ More than 24 hours before your event – No service fee.
✔ Less than 24 hours before your event – A $50.00 service fee will apply.

When is payment due?

We offer secure online payments before your event via our Pay Now button. We accept credit and debit cards through PayPal—no PayPal account is required. If you choose to pay in person, full payment is due upon delivery before setup begins.

What is your Rain-Out Policy?

If rain occurs on the day of your event and delivery has already been made, we will do our best to provide an extended rental period where possible. This decision is solely at the discretion of Jerry’s Jump Zone & Allstar Parties.

How can I learn more about your rental items?

Visit our website to explore our full selection! Each rental item includes:
✔ High-quality images
✔ Detailed descriptions
✔ Pricing information

For more details or assistance, feel free to contact us directly!

Street Address
City
State
Zip Code

Street Address
City
State
Zip Code